AURA CITRINE QUARTZ - RAW

Shipping times:

Pre-orders will require at least 3-4 days to create and 3-4 days to ship.

Delivery of available pieces within Lahore would take 2 to 4 days, outside Lahore 3 to 6 days.

Shipping problems:

I am not responsible for any orders lost in the mail due to insufficient address or other situation beyond my direct control and no refunds will be given in such situations.

If an order is "returned to sender" due to an insufficient address, the customer must pay the shipping costs to have it shipped back.

Refund/Exchange Policy:

Refunds will ONLY be issued if the wrong item is shipped. In order to receive a refund in this situation, I must be contacted with photographic proof of the error within 24 hours of the order being delivered. The item must then be sent back to me within a week and the money will be refunded once I receive it.

When claiming broken items, please take the unboxing video as proof. No exchange or refund will be made without proof.

No refund, exchange will be offered if the returned product is received in a broken condition (damaged on delivery)

Items can also be exchanged in the above situation (eg a customer orders a piece in gold but is sent a silver one, it can be exchanged if it is sent back within a week).

I am not responsible for errors/damages caused by the customer or the postal service and will not issue refunds in any of these situations.

If the package is lost at the post office, the money will not be refunded.

No order cancellations or refunds

• After purchasing any gemstone jewelry, I would recommend researching the stone to determine how fragile it is and whether it is water safe.
• Wire jewelry is more fragile than other types of jewelry, and while I make all my pieces as durable as possible, I would still advise caution with them.
• Do not use chemical jewelry cleaner on any pieces purchased from me! For pieces that may require cleaning, I recommend a polishing cloth, which should remove any surface shine from metals such as copper, silver, and stainless steel (which usually don't tarnish).
• For Resin I would suggest cleaning with a soft cloth and then polishing with any car polish.
  
  

Copper:

• I use Anti Tarnish Copper wire, but it can still tarnish over time from the elements, water and skin contact, but the effects can be minimized with proper care and cleaning. I recommend avoiding contact with water, perfume and lotion to keep this piece in its best condition, but if that's not possible, it can be cleaned with a polishing cloth. To keep your copper piece looking like new, I would recommend giving it a quick polish before each wear.